Frequently Asked Questions:

1. Who is ParkStone?

ParkStone, the business is a local manufacturing company who opened to the public as a factory direct outlet in Union County February of 2008. Prior to that time, we specialized in custom orders for projects in Portland and Eugene.

2. What is ParkStone?

ParkStone, the product is manufactured stone for your home or business. It has the look and feel of natural stone at a fraction of the cost, with many advantages over the original. Each piece is hand-crafted and available in custom colors and styles.


3. Why ParkStone versus natural stone?

ParkStone is a high-quality stone with a realistic look and feel. It is lightweight, so no need for the wall ties or footings required by natural stone. Labor cost for installation is much lower for manufactured stone and is suitable for the professional mason or the do-it-yourselfer. ParkStone offers the strength and durability of natural stone in non-structural settings. Instantly improves your curb-appeal at a fraction of the cost of natural stone.


4. What is ParkStone made of?

ParkStone is made of cement, lightweight aggregate, iron oxide pigments and a proprietary ad-mix specially formulated for the freeze-thaw cycles of the Pacific Northwest. 


5. How is ParkStone Eco-Friendly?  

We practice environmentally conscience methods to produce and sell our stone.  We bought and recycled an old logging truck shop in Union into our factory and warehouse using energy saving products (still a work in progress). We re-use our boxes and padding  materials, encouraging customers to return materials when finished.   Our colors are natural pigments from the earth. ParkStone is sustainable, fire proof, insulating and virtually maintenance free.  


6. Where can I put ParkStone?

ParkStone can be installed on virtually any structurally sound surface with proper preparation.

     Interior:

   Ideal for fireplaces; it can face an old one or start new without any structural changes to support the      stone (which is required with natural stone.  Matching hearthstones are available.

●   Often used in kitchens for an olde-world look or for accent walls in any room.

   ParkStone has been used for shower surrounds for a rustic "natural" feel, but requires the same      waterproofing and cement backer board as tile showers. (We recommend sealing stone for ease of      cleaning)

     Exterior:

   Stone veneer siding turns any project into a high-end look.

   Face your pillars and light posts using corner pieces.

   Matching corner pieces for all stone styles, post caps, wall caps, trim, wainscoting ledge, and other      accessories contribute to the natural look.

   Outdoor fireplace or grill surround.

   Retaining wall facing or veneer (non-structural).

                         Please see our installation instructions on the "How To" tab.


7. I am not a contractor, can I still get the factory direct price?

Factory Direct Pricing: Cost is same for contractor or home owner. We require 25% non-refundable deposit at time of order and payment in full prior to pick up from factory. Your sales order will state estimated date order will be ready if custom order or available now if in stock. If you have arranged to have your mason or other person to pick up, please make arrangements for payment in advance.


8. I'm in a hurry; can I take the stone before it is fully cured?

Curing: Manufactured stone products will be heavier when fresh and the color will be darker until fully cured. Even though we take extra care with padding between each layer of stone, there is an increased risk with handling and transport when not fully cured. You may find moisture between the layers due to the inherent property of concrete during curing; this is desirable for slow cure. Do not lay out in dry, hot weather when freshly poured to quick cure as this may cause undesirable effects.


9. I dripped mortar on the stone; can I use Mauriac Acid to clean it?

Clean Up: DO NOT use Mauriac Acid to clean mortar from manufactured stone surfaces!  Dry brush (with a medium bristle brush, not wire) all mortar drips as they begin to dry, waiting no longer than 3-4 hours to clean. Do not use high pressure power washer.


10. Do I have to apply a sealer to finished stone?

Sealer: Not required. If you prefer sealer on areas for easier cleaning i.e. fireplace, backsplash, etc. you may do so with a quality stone sealer, only after fully dried. Be aware that some sealers will affect the color; most gloss sealers will darken the product. Be sure to test on a scrap piece of stone.


11. Do you have color pigments for my mortar or grout mix?

Colored mortar: We recommend using colored mortar for “quick-fit” styles or “dry-stack” applications (any style without grout) to blend with the base color of the stone. This also helps reduce clean up time. Matching iron oxide pigments are available from ParkStone for mortar or grout.


12.Can you install the stone for me?

Installation: We are not professional masons, but would be happy to share a list of local masons who are experienced with manufactured stone. Some stone styles are easier than others to install for the handy do-it-yourself person, please see our easy-to-follow installation instructions. 


13. What do I do with all the boxes and pallets when finished?

Packaging materials: We request boxes and pallets are returned to the factory to help keep our factory direct prices low and reduce the load on landfills. Our boxes can be recycled several times, saving our natural resources.


14. Do you have a warranty?

ParkStone warranty: New ParkStone veneer will be provided (free of charge) to replace any ParkStone product that has been determined to be a manufacturing defect. This warranty covers ParkStone product only, and does not include labor or replacement costs. ParkStoneis not warranted against airborne or waterborne contaminants, damage or staining caused by chemicals, oxidation or paintParkStone is not warranted against damage caused from settlement or movement of the substrate surface over which it is applied.

ParkStone products are handmade. No two stones will be exactly alike.  As in natural stone, color and thickness may vary. Even though pictures in the brochure and website are as close as possible to our actual stone images, variations are possible. Be sure to view sample boards prior to ordering. Use constitutes acceptance.


15. Do you take returns?

ParkStone Return Policy: As ParkStone has no control over stone once it has left our factory, we are no longer able to accept returns. Please refer to our tips on measuring for your project on the installation instructions page and rest assured that your stone is 100% new, not picked-through leftovers from someone else's jobsite.